Shipping
Most items are shipped from the warehouse within 24 hours and will arrive within 5-10
business days. Some of our items are handmade artisan products,
shipped directly from the artist, and may take slightly longer. We
will notify you of any shipping delays. Items ordered together are
not necessarily shipped in the same package.
Orders are typically shipped standard ground shipping via UPS or US
Postal Service. We are always happy to accommodate rush shipping
when necessary. Express shipping charges will apply, contact us for
rates.
We ship to the lower 48 continental US states.
International Orders
We are not currently shipping to locations outside the lower 48 United States. We apologize for any inconvenience.
Returns
You are assured complete satisfaction with your Turning Life order or we will
refund the amount of your purchase.*
If for any reason you're not entirely pleased, simply return the unused item within 14 days for an exchange or a refund of the
purchase price. A return Authorization number is required for all returns.
*
There is a 15% restocking fee for each returned item.
Shipping charges will not be refunded.
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Please contact us at (800) 758-5809.
You will be provided with a RMA number by our staff. This number
must be clearly written on the outside of the return shipping
carton. Unauthorized returns will not be accepted, nor will
credit be issued. Returned items must be packed securely in the original packaging and in unused condition, showing no signs of use or wear. Please note that any item received damaged or not resalable as new, will not be credited. We will not accept COD deliveries. All Shipping charges are the responsibility of the customer, this includes original shipping, returns and exchanges. For your protection, ship the package insured and prepaid via U.S. Mail or UPS. Save your shipping receipt until you receive your refund or replacement. This protects you in case the shipment is damaged or lost in transit. This will also allow you to track your return shipment easily through that carrier. We cannot assume responsibility for misdirected, damaged, or lost shipments. |
Credits to a credit card will be immediately applied upon processing, but may not appear on your statement for one to two billing cycles. If you paid by check, a refund check will be mailed to you. If you request an exchange, we will only send you the exchange when we receive the returned products. Actual shipping charges will apply for this exchange.
Breakage/Damage:
All items have been carefully inspected and packaged prior to being shipped. Any
breakage and damage must be reported to Turning Life within within 10 days.
All original packaging materials and paperwork must be readily available to
process a claim.
Texas Sales Tax:
Sales tax is only applied to orders being shipped to Texas, but not to any other U.S.
state or the rest of the world.
